At Innsouls, we want you and your little ones to be completely satisfied with your purchases. If you need to return an item, please read our policy below.
Return Eligibility
You may return items within 5 to 7 days of receiving your order, provided that:
- The item is in its original condition (unopened, unused, and in original packaging).
- Any tags or labels are still attached.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom products
- Final sale items
How to Initiate a Return
To initiate a return, please follow these steps:
1. Contact Us: Email our customer service team at support@innsouls.com with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Authorization Number and further instructions.
3. Ship Your Item: Pack the item securely and include your Return Authorization Number. You are responsible for the return shipping costs unless the item is defective or we made an error in your order.
Refund Process
Once we receive and inspect your returned item, we will process your refund. Please allow for 5-7 business days for the refund to appear on your original payment method. Shipping costs are non-refundable.
Exchanges
If you would like to exchange an item for a different size or color, please initiate a return as outlined above and place a new order for the desired item.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of receiving your order. We will cover the return shipping costs and issue a full refund or replacement.
Contact Us
If you have any questions about our return and refund policy, please reach out to us at support@innsouls.com.
Thank you for shopping with Innsouls! We appreciate your understanding and look forward to serving you and your family.
